Returns FAQs

Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 14 days you can return it for free. Please make sure to take good care of your bike during your test ride, as we will be unable to issue full refunds for damaged bikes.

How do I return my order?

If you’re not completely in love, let us know by completing our online return form below. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you. Additionally, you can find our rescission right instruction and a template rescission form here.

Are returns free?

Yes! You can return all items within 14 days if you still have the original packaging. If you want to return a bike and don’t have the box, we’ll ship you a new box for $29.

Where do I send my returns?

Don’t worry – the return address is automatically added to the prepaid return label provided by our shipping partner.

How long does it take to receive my refund?

We’ll process your return within 14 days of receipt back to our warehouse, and you’ll receive your refund through your original method of payment. If you bought the item(s) in a brand store, we’ll ask for your bank details to transfer your refund.

I have a different issue with my order or more questions. Can you help?

Of course! If you have any issues with your order or any further questions, please contact us immediately.

How can I get in touch?

There different ways you can get to us. Through the contact page, live chat widget or whatsapp and phone widgets on the website. Also, you can contact us here ([email protected]) if you have any questions.

Refund Form